Refund policy

Last updated: August 12, 2026

This policy applies to all purchases made on majidalyousef.com, operated by MAJID ALYOUSEF CALLIGRAPHERS AND PAINTERS, and is issued in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Resolution No. 66 of 2023.

1. Our Returns Policy

We do not accept returns unless the item you purchased arrived damaged or faulty. Given the nature of our prints and books, and the risk of damage in transit, we are unable to offer exchanges or change-of-mind returns at this time.

2. Damaged or Faulty Items

If your item arrives damaged or faulty:

  1. Contact us as soon as possible at info@majidalyousef.com with your order number and photos of the packaging and the print/book.
  2. We will review your claim and sort it out as quickly as possible — this may mean a replacement, repair, or a refund where applicable.
  3. Please keep the item and its original packaging until your claim is resolved, as this may be needed to assess the damage.

3. No Exchanges

We cannot accommodate exchanges at this time, as prints and books are at risk of being damaged on the way back to us. If your item is confirmed damaged or faulty, we will resolve it per Section 2 above rather than processing a return-and-exchange.

4. Custom Commissions & Bespoke Work

Custom or commissioned calligraphy work is created specifically for you and is non-refundable once work has commenced, except:

  • If the finished piece is damaged in transit
  • If the finished piece materially deviates from the agreed brief/proof approved by you in writing

Deposit terms, timelines, and approval stages for commissions are set out separately in your commission agreement at the time of order.

5. Refund Process & Timeline

  • Once we review and approve a damage/fault claim, we will notify you within 14 business days.
  • Approved refunds are issued to your original PayPal payment method within 14 business days of approval.
  • PayPal processing times may add a few additional days before funds appear in your account.
  • We do not offer cash refunds; refunds are made via PayPal only, to the original payment method.

6. Order Cancellations

Orders may be cancelled free of charge before the item has shipped. Once an item has shipped, it is covered by this policy (Section 1–2) rather than a standard cancellation. Commissioned work may be cancelled only per the terms in your commission agreement, and deposits may be non-refundable once work has begun.

7. International Orders

We ship internationally via EmiratesPost, Aramex, and DHL. For international orders, customs duties and import taxes are the customer's responsibility. If your item arrives damaged, the process in Section 2 applies regardless of destination country; please still notify us within a reasonable time of delivery so the claim can be verified with the courier.

8. Your Statutory Rights

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation. If you have an unresolved complaint, you may escalate it to the Ministry of Economy and Tourism or the relevant Department of Economic Development if it remains unresolved after 30 days of contacting us directly.

9. Contact Us

Questions about a damaged or faulty item: info@majidalyousef.com / +971 50 420 4324